Reach Out For Help – It’s Okay to Do So
No matter where you are on your journey—whether you're seeking help for yourself, supporting a loved one, or just trying to understand what steps to take—we’re here to walk alongside you. Addiction is a complex and personal experience, but help is always available, and healing is possible.
We know reaching out can feel overwhelming. That’s why we’ve made it easier to find the right support—right here in the Hawkesbury community.
In Crisis or Need Immediate Help?
If you are in danger, at risk of harm, or supporting someone in an emergency, please contact:
- Triple Zero (000): If there is an immediate risk to life, property, or safety, call 000. Emergency services (police, ambulance, and fire) are trained to respond to alcohol or drug-related incidents and mental health crises with care and urgency.
- Lifeline – 13 11 14: Available 24/7 every day of the week. Lifeline provides confidential crisis support and suicide prevention services. Whether you need to talk or simply need someone to listen, they are always there.
- Alcohol and Drug Information Service (ADIS NSW) – 1800 250 015: A 24/7 confidential helpline providing advice, counselling, and referrals for anyone affected by alcohol or other drugs. This includes people using substances, as well as family members and carers.
- Mental Health Line – 1800 011 511: Operated by NSW Health, this line connects you to mental health professionals for support, guidance, and emergency assessment. Available 24/7.
You can also visit your nearest hospital or health centre if you’re in urgent need of medical care or safety.
Find the Right Support for Your Situation
Those Struggling with Addiction
If you’re facing alcohol or other drug use challenges, know that change is possible. You can access:
- One on one counselling – Speak with trained professionals who understand your situation without judgment.
- Detox & rehabilitation programs – Supportive environments to help you manage withdrawal and start recovery.
- Peer support groups – Connect with others who’ve been where you are. Shared experiences bring strength and hope.
- Aboriginal & Torres Strait Islander services – Culturally appropriate programs and healing-centred support.
- Youth-specific programs – Tailored for teens and young adults, including early intervention and school support.
For Families, Carers and Loved Ones
Watching someone you care about struggle can be heartbreaking—and confusing. You don’t have to go through it alone. We provide:
- Family education sessions – Learn how addiction works and how best to support without enabling.
- Support groups for carers – A space to share, listen, and be heard by others going through similar experiences.
- Resources for parents and partners – Guides to help you set boundaries, have tough conversations, and protect your own wellbeing.
- Help for children of affected families – Youth mentoring, counselling, and safe spaces for kids impacted by a loved one’s addiction.
Hope Starts with One Step
There is no “perfect time” to ask for help—only the moment you choose to take that first step. Whether it’s a phone call, a message, or attending a support group, your journey to healing and stability can start today.
We believe in recovery. We believe in community. And most importantly—we believe in you.